Last updated: September 11, 2026
30-Day Return Request Window
You may request a return within 30 calendar days after delivery. This is the deadline to contact us, not the deadline for the parcel to arrive at our return location.
After receiving return instructions, send the item within 14 calendar days. A delay in NOVI replying will not reduce your eligibility.
Change-of-Mind Returns
Returns are accepted when you change your mind or decide that the size or style is not suitable. The item must not be damaged through use or modified, and all accessories must be included. Reasonable unpacking and brief testing to inspect appearance and basic function are permitted.
Please use the original packaging where possible. If it is unavailable, contact support before shipping so we can confirm suitable protective packaging. NOVI does not charge a restocking or handling fee.
Return Shipping Costs
For a change-of-mind return, the customer pays the return shipping cost. Our current return location is in China, so international return shipping may be expensive. NOVI does not deduct the original free standard shipping cost from an eligible refund.
For verified damage, defects, missing parts, or an incorrect item, NOVI covers reasonable resolution costs. If a return is required, we will provide a practical way to cover the return shipping cost.
Damaged, Defective, Incorrect, or Incomplete Items
Contact us as soon as possible with your order number and photos or video that show the issue. Reporting transit damage within 7 days helps us investigate, but it is not an automatic rejection deadline. Depending on the issue, we may offer parts, a replacement, or a refund. This policy does not limit rights that apply by law to defective goods.
How to Request a Return
Email support@justnovi.com with your order number, the item, and the reason for the return. Evidence may be requested for a quality issue; a fault video is not required for an ordinary change-of-mind return.
Do not send a parcel to the sender address shown on the original package. Wait for confirmed return instructions and recipient details.
Current Return Address
Return recipient: Shantou Yunke Technology Co., Ltd.
No. 1, Lane 1, Yimen East, Qianmei Village, Longdu Town, Chenghai District, Shantou, Guangdong, China
Refunds
Within 7 business days of receiving your returned item, we will complete the inspection and initiate any eligible refund to your original payment method. Your bank or payment provider may need a further 5-10 business days to post the funds.
The refund includes the amount paid for the returned item and any refundable tax that applies. Store credit is not required.
Order Cancellation
You may contact us to cancel an order for a full refund before it is handed to the carrier. After dispatch, interception cannot be guaranteed and the return process applies.
Support Hours
Monday-Friday, 9:00 AM-6:00 PM, China Standard Time (UTC+8), excluding China public holidays. We usually reply within 1-2 business days.